Elona Ship Nationwide
- Delivery to Jakarta will take about 2-5 days for regular service and 1-2 days for express service.
- Delivery to outside of Jakarta will take about 2-7 days depending on the city destination and 1-2 days for express service. Please note that not all cities have express shipping services.
- Delay might occur during public holiday.
Order Processing Time
Orders are processed during business hours. If payment confirmation is made before 13.00 local time on the business hour, the order will be processed on the same day. If payment confirmation is made after 13.00 local time on the business hour, the order will be processed on the next working day. Customers will receive the email once the orders have been sent.
Shipping Fee
Shipping charges will automatically be calculated upon checkout. Our rates are based on expedition official websites. Customers will be charged a shipping fee based on the weight of their order. If the accumulated weight exceeds 1 kg, another kg will be added to shipping fees.
Shipping Rules & Restrictions
We don't take responsibility and guarantee all goods will be received in time even customers use the express shipping. Since we use a third party courier service, some problems might occur such as incomplete address, traffic shipment, etc. To deal with the delay problem, customer can contact their customer service.
Please note that we are unable to process the order if a problem occurred regarding the payment.
We are not responsible for the risk of losing the packages after the packages was picked up by courier service.
We are not responsible if the courier can't deliver the packages due to incomplete address, misspelled address, or no recipient at the address.
However, If there is any problem regarding these issues, we will be glad to help you.
Free shipping will be given if there are any mistakes on orders.
No orders can be canceled after shipped.
Different Shipping Address
If you have another delivery address besides your member address, you may add another delivery address once you submit checkout. You can also add by click addresses at your account.
Airway Bill
Airway Bill will be given D+1 after we delivered your order on the next working day.
If you have any inquiries, please contact Elona Customer Service.